This Frequently Asked Questions (FAQs) list provides you with answers to the most-asked questions about Bay Cities Credit Union e-Statements and e-Services.
Is there a cost for e-Statements and e-Services?
What statements can I receive electronically?
Can I just receive my monthly statements electronically and still get
my statements via U.S. mail?
Can I enroll by calling Bay Cities or visiting a Bay Cities office?
I just enrolled, how soon will I get my e-Statements and e-Services?
When during the month will my e-Statements be available?
Are there any system requirements?
What if I need a paper copy of my statement?
What if I need to change my email address?
What if I didn’t receive my e-Statement notification?
What if I want to cancel e-Statements?
Is there a cost for e-Statements and e-Services?
No, the e-Statement service is free of charge. In fact, if you choose to enroll in this service, it saves Bay Cities money on statement printing and mailing costs allowing the Credit Union to reinvest this savings in new products and lower rates.
What statements can I receive electronically?
All of your statements will be received electronically.
Can I just receive my monthly statements electronically and still get
my statements via U.S. mail?
If you sign up for e-Services, all Bay Cities-generated statements and letters for your member number will be sent electronically. If you have more than one member number, you will need to sign up for each one separately.
Can I enroll by calling Bay Cities or visiting a Bay Cities office?
You must enroll via Online Banking, however, our employees are always available to answer any questions you may have and walk you through the sign-up process.
I just enrolled, how soon will I get my e-Statements and e-Services?
Your statements will be available immediately upon enrollment. Please be aware that some statements are sent monthly and some are sent quarterly.
When during the month will my e-Statements be available?
The monthly statement will be available on the first day of each month through Online Banking. Visa® Statements will be available on the 16th of each month. You will receive an email when your online statement is available.
Are there any system requirements?
Yes, you must have the following:
Internet access
Adobe Acrobat Reader 5.0 or higher (can be downloaded for free by clicking here.)
What if I need a paper copy of my statement?
Your statements can be downloaded and printed directly from your computer. You may also call the Member Service Center to have a copy mailed. There will be a statement copy fee charged if requested through the Member Service Center.
What if I need to change my email address?
If you need to change your email address, sign into Online Banking, click on the Settings tab and click on the My Account Profile link. In your Account Profile you can change your primary email address as well a other important information. You will be sent a New Activation email to activate your new address(s). Future communications will be sent to those addresses after activation.
What if I forget my password?
If you forget your Online Banking password click the “Forgot Your Password” link below the User Name field on www.baycities.org . This will allow you to reset your password.
What if I didn’t receive my e-Statement notification?
Undeliverable emails will result in members being removed from e-Services. We will then send your statement via mail. You will need to re-enroll in order to e-Services again.
What if I want to cancel e-Statements?
You always have the choice of receiving e-Statements or paper statements. To cancel e-Services, sign into Online Banking, and click All Service tab. From there you can click on e-Services and click on the Cancel Services tab. Once you confirm this action, statements and letters will be sent by mail. This action will also stop Alerts from being sent. Alerts will not be generated by mail.
